Contact Us
We reply to every message within 24 hours, usually faster.
Before You Message
Check if your question is already answered:
Download issues?
Go to your Etsy account → Purchases → click the order → click “Download Files.” If the link has expired, message us and we’ll send a fresh one.
Wrong file format?
All our products include multiple formats (SVG + PNG + DXF + EPS for cut files; XMP + DNG for presets; US Letter + A4 for planners). If you need a specific format not included, message us.
App compatibility?
Our fillable PDFs work with GoodNotes, Notability, Noteshelf, PDF Expert, Adobe Acrobat, and any standard PDF viewer on iPad, iPhone, Android, Windows, and Mac.
Ways to Reach Us
Etsy Messages (fastest)
Go to the listing you purchased and click “Contact Shop.” This sends directly to us.
focusflowplanner@gmail.com — for non-Etsy questions or collaboration inquiries.
What We Can Help With
- Download links not working
- File format questions
- Printing issues (sizing, resolution, paper type)
- App compatibility
- Custom order requests
- Bulk licensing for commercial use
- Wholesale and bundle requests
- Affiliate or collaboration inquiries
What We Cannot Do
- Provide refunds on digital downloads (Etsy policy — but we always try to solve the problem first)
- Create fully custom planners with a 24-hour turnaround
- Guarantee compatibility with third-party apps we don’t officially support
We’re a small shop and we genuinely care about every order. If something isn’t right, tell us — we’ll make it right.